Frequently Asked Questions

We take a lot of pride in what we do and we work extra hard to ensure that you receive the best balloon displays and the very best service.  Here are just a few of the questions we get asked the most, but please contact us if you have any questions that are not listed here.

PLACING AN ORDER

You can place an order by email, phone or via our website for certain products.  We would advise that you make contact with us prior to making any booking to check the stock is available and also to ensure that we have space in our diary on your preferred collection/local delivery date.

 

Email: letsparty@thehandcraftedparty.com

Phone: 01543 401186

PAYMENTS

You can place an order by email, phone or via our website for certain products.  We would advise that you make contact with us prior to making any booking to check the stock is available and also to ensure that we have space in our diary on your preferred collection/local delivery date.

Once we send you an invoice, please ensure payment is made in full within 24 hours.  We are unable to guarantee our diary availability and stock availability until full payment has been received and your order and collection date are secured.

 

As soon as your order is paid for in full, we order in stock and prepare any personalisation. For this reason, 50% of your full payment is classed a non-refundable deposit.  

  

CANCELLATIONS

Upon placing your order and receiving your payment in full, we order in your stock and prepare any personalisation, therefore, 50% of your full payment is classed a non-refundable deposit.  If you wish to cancel your order, we will refund 50% of the total balance of your order via your original payment method and the remainder of the balance can then be used towards a future booking.

 

Any cancellations made within 24 hours of your arranged collection date/time, 100% of the total order value is non-refundable and non-transferrable to any alternative date.  Please see our T&Cs for full details.

COLLECTIONS

We ask you to collect your balloon orders between the hours of 2-4pm, Monday - Saturday unless otherwise arranged.   We would advise you call us before collecting to ensure your balloons are ready for collection.  If this time is not convenient for you, please let us know and we can make other arrangements to suit.

Collections are made from our shop, which is located at The Plant Plot Garden Centre, Stafford Road, Lichfield, Staffordshire, WS13 8JA.

LOCAL DELIVERY SERVICE

We offer a local balloon delivery service for Lichfield and surrounding areas.  Delivery costs will vary depending on where you are located so please contact us prior to making any booking to check availability and costs.  We make local deliveries on a Monday - Saturday and the time will depend on making prior arrangements. 

BALLOON CARE INSTRUCTIONS

Once balloons have left our care, they are entirely the responsibility of the customer. Balloons are made in plenty of time to ensure there are no faults present.  Any replacements will be chargeable.  Please ensure you read our balloon care information to familiarise yourself with the best way to transport, store and keep your balloons.

 

HIRE ITEMS

All hire items are rented out on a hire basis only for a 48 hour period and must be returned/ready for collection in the same condition that they were left in. Any loss or damages to our hire items will be charged at a repair or replacement cost in which the booking client will be solely responsible for.

Please see our T&Cs for full details.

Any other questions, please do get in touch, we are always happy to help.